Aquaglide 50/50 LOG Manuel Du Propriétaire page 12

WARRANTY
At Aquaglide we pride ourselves on first class customer service and brand integrity. We strive to
manufacture our products to the highest standards and proudly stand behind these products. Despite
our best efforts, occasionally a product may exhibit a manufacturing defect. Once a warranty claim is
submitted our staff will review your submission and deliver a prompt resolution.
It is always our primary intention to treat each customer fairly.
Residential Products
Residential products are those that are specifically intended, designed, and sold for residential purposes
including residential bouncers, trampolines and mini-aquapark feature items. Residential products are
made using commercial-grade materials and construction technologies, but are intended for long-term,
non-commercial or light commercial use such as residential waterfront.
Warranty Coverage – Residential Products
Product warranty covers all critical manufacturing defects including general workmanship, seam failures,
and material failure due to manufacturing defects.
Warranty Terms
The warranty term for residential products is (3) three years from date of purchase when used for
residential purposes and (1) one year from date of purchase when used for light commercial purposes.
Residential products under an approved warranty claim may be repaired or replaced, in part or entirely,
at the sole discretion of Aquaglide. Residential products in use for more than (2) years but less than (3)
years may also be pro-rated based on condition and use for credit at the sole discretion of Aquaglide.
What is NOT Covered Under Warranty?
• Normal wear and tear
• Freight damage (freight claim must be filed to cover shipping damage)
• Damage while in storage (freeze or other damage)
• Repairable cuts, punctures, or tears due to external forces
• Damage caused by sharp object when opening boxed product
• Damage caused by dragging product
• Damage caused by exceeding the maximum weight and/ or user capacity
• UV Damage without proper treatment (material breakdown, fading)
• Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
• Vandalism or intended damage
• Product failure due to force majeure, acts of God, or inclement weather
• Improper maintenance and/or cleaning
• Damage caused by animals or plants including marine growth
• Damage caused by chemicals or poor water quality
Warranty Claim Requirements
1. Dated proof of purchase or original invoice, for original owner.
2. High resolution photo or video showing serial number (where relevant).
3. High resolution photo or video showing entire product.
4. High resolution photos or video of defective portion of product. If leaking, show leak with and without
soapy water.
Warranty Claim Submission
In the United States, warranty claims may be submitted by end consumer or retailer at
www.aquaglide.com/warranty/. Please gather the information in claim requirements and submit
warranty claim electronically.
Outside the United States please gather the information in claim requirements and submit warranty claim
through your dealer or national distributor.
Enter clear and complete information including your contact information. Once a claim is submitted our
team will make every effort to address it promptly.
12 www.aquaglide.com