Troubleshooting; Frequently Asked Questions - weBoost DRIVE REACH Guide D'installation

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Troubleshooting

FIXING BLINKING OR SOLID RED ISSUES
This section is only applicable if the booster is red or blinking red and you are
not experiencing the desired signal boost.
1
Unplug the Booster's power supply.
2
Relocate the inside and outside antenna further from each other. The
objective is to increase the separation distance between them, so that
they will not create this feedback condition discussed before.
3
Plug power supply back in.
4
Monitor the indicator light on your booster. If, after a few seconds of
'power on', a solid or blinking red light appears, repeat steps 1 through
3. Increase the separation distance until the condition is corrected and/
or desired coverage area is achieved. Note: Horizontal separation of the
two antennas typically requires a shorter separation distance than vertical
separation.
5
If you are having any difficulties while testing or installing your
booster, contact our weBoost Customer Support team for assistance
(866.294.1660).

FREQUENTLY ASKED QUESTIONS

How can I contact customer support?
Customer Support can be reached Monday thru Friday by calling 866.294.1660,
or through our support site at support.weboost.ca.
Why do I need to create distance between the booster and the antenna?
Antennas connected to a booster create spheres of signal. When these spheres
overlap, a condition called oscillation occurs. Oscillation can be thought of as
noise, which causes the booster to scale down it's power or shut down to prevent
damage. The best way to keep these spheres of signal from overlapping is to
maximize separation between the inside and outside antennas.
DRIVE REACH VEHICLE SIGNAL BOOSTER
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