AKASO P50 Mode D'emploi page 16

Q: How to reset the camera to factory settings?
A: Long press the reset button of the device, press and hold until the indicator light goes
out, release it, hear the beep sound, wait for the device to restart, and the indicator
lights up red flashing.
Q: Camera indicator status description
A: Constant red :The camera is starting up or running abnormally.
Red light flashing quickly :The camera is ready for network connection.
Constant green:The camera is running normally.
Green light flashing quickly:The camera is connecting to the network
Q: Why can't the phone receive an alarm message?
A: Confirm that the notification permission of "AKASO iEyes" Phone APP in the phone
settings is turned on, and whether the mobile alarm settings are all enabled in the app.
Under normal circumstances, when an abnormality is detected, a message will appear
in the notification bar of the mobile phone. There is no sound or vibration depending
on the settings of the mobile phone.
Q: The APP can't load the video, what should I do if the camera is disconnected?
A: First, check if the camera's power and network are normal. If it is normal, turn off the
camera and then restart it. If the camera is still offline after restarting, please remove the
camera in the APP , reset the camera to factory settings, and then re-add the device.
Q: APP prompts access to the device failed, what should I do?
A: Please reset the device to factory settings. If this problem still occurs after resetting,
please contact customer service staff for technical assistance.
Q: APP often can not load the video, showing disconnect?
A: Troubleshoot the problem based on the camera's indicator status:
① The indicator light is off, indicating that the device is not powered. Please check the
power supply carefully and the power supply interface is normal. It is recommended
to plug in all the time.
② The indicator light is on, in two cases:
a. The indicator light is red, indicating that the camera's network has been disconnected.
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Please check the stability of the WIFI network and restart the router. It is recommended to
move the camera closer to the router.
b. The indicator light is green, indicating that the camera's network is normal. Please
check if the mobile phone's network is normal. If the mobile phone network is not smooth,
the video stream may not be transmitted to the mobile phone. It is recommended that the
mobile phone switch to WiFi.
Q: Why do you have a circle in the middle when watching the video screen, will it delay?
A: The circle indicates that the video is loading. The delay indicates that the network is not
smooth. Please check whether the network connected to the camera and the mobile
phone is smooth. It is recommended to bring the camera closer to the WIFI router.
Q: How many people can log in at the same time?
A: An account can only be logged in simultaneously by one mobile phone, and others can
only watch the camera through the sharing mechanism.
Q: How many accounts can I share with my family?
A: Five account at most.
Q: Why is the shared account operation function not complete?
A: For security reasons, the shared account permissions are restricted, and some functions
of the device cannot be operated. If other people need to operate the camera, they can
log in directly with the bound account.
Q: Why does configuring a camera network with other mobile phones fail?
A: A camera can only be bound by one account, and other accounts can only be viewed
through the sharing mechanism. If other accounts need to reconfigure the camera,
please remove the device under the first account.
CONTACT US
For any inquires, issue or comments concerning our products, please send E-mail to the
address below, and we will respond as soon as possible.
Email: cs@akasotech.com
English
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