Troubleshooting - GOAL ZERO YETI 200X Mode D'emploi

Troubleshooting

If your devices are not recharging from your Goal Zero Yeti, follow these steps:
1. Ensure the Output Port has been turned on. The LED light on the power button should
be lit up.
a. If any of the lights have turned red, this indicates a trip. Push the button again to reset
it. The light will turn white when it is successfully reset.
2. Check the Battery Display. If it is at 20% or below, charge your Goal Zero Yeti.
3. Check the LED Display for warning icons:
OVERLOAD: Power draw exceeds port's maximum allowance. Indicated by red light in
the port's button.
Temperature warning.
Allow unit to cool.
4. Verify your device is suitable for use with the Goal Zero Yeti:
a. All of the Goal Zero Yeti output ports have their own max power capacity. Check the
Goal Zero Yeti's Tech Specs to ensure your device is compatible.
5. If you are still experiencing trouble with your Goal Zero Yeti, please call our Customer
Solutions Center at 1-888-794-6250 or by email at support@goalzero.com
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Battery requires attention.
Contact customer support.
1-888-794-6250
Warranty & Contact
LIMITED WARRANTY
GOAL ZERO LLC warrants to the original consumer purchaser that this GOAL ZERO product will be free
from defects in workmanship and material under normal consumer use during the applicable warranty
period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph 5, below. This
warranty statement sets forth GOAL ZERO's total and exclusive warranty obligation. We will not assume,
nor authorize any person to assume for us, any other liability in connection with the sales of our products.
WARRANTY PERIOD
The warranty period for GOAL ZERO battery cells (whether purchased on a stand-alone basis or as part
of another product) is 180 days. The warranty period for all other GOAL ZERO products and components
is one (1) year. In each case, the warranty period is measured starting on the date of purchase by the
original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable
documentary proof, is required in order to establish the start date of the warranty period. If you
completed the online GOAL ZERO Product Registration Form within 30 days after purchasing your
product, that registration can also establish the start date of the warranty period (but warranty coverage
is not conditioned upon such registration).
REMEDY
GOAL ZERO will repair or replace (at GOAL ZERO's option and expense) any GOAL ZERO product that
fails to operate during the applicable warranty period due to a defect in workmanship or material.
LIMITED TO ORIGINAL CONSUMER BUYER
The warranty on GOAL ZERO's products is limited to the original consumer purchaser and is not
transferable to any subsequent owner.
EXCLUSIONS
GOAL ZERO's warranty does not apply to (i) any product that is misused, abused, modified, damaged
by accident, or used for anything other than normal consumer use as authorized in GOAL ZERO's then-
current product literature, or (ii) any product purchased through an online auction house. GOAL ZERO's
warranty does not apply to any battery cell or product containing a battery cell unless the battery cell
is fully charged by you within seven (7) days after you purchase the product and at least once every 6
months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer service team via telephone at (888) 794-
6250, or via email at support@goalzero.com. If our customer service team determines that further
assistance is required, they will give you a Return Material Authorization ("RMA") number and will provide
you with prepaid return shipping label that you can use to mail back your non-functioning item(s). You must
properly package the product, clearly marking the RMA number on the package and including proof of
your purchase date with the product. We will process your return and send your repaired or replacement
product to you at our expense for product being shipped to locations in North America. For product
purchased or being shipped outside of North America, please contact the local distributor from whom you
purchased the product or email support@goalzero.com to obtain further distributor information.
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