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DELIVERY TERMS

1. All goods delivered must be packaged in their original packaging. If the goods
are delivered in a non-genuine packaging, a charge will be applied to restore
the original packaging.
2. All goods must be delivered carriage paid.
3. The client shall ask a written authorization to TECNO-GAZ sales dept. Before
returning the goods by means of the "form for client's returned goods
management" in compliance with the requirements of TECNO-GAZ quality
management system.
4. The document accompanying the returned goods shall show:
a. The TECNO-GAZ product ode/item no.;
b. The number of the TECNO-GAZ purchase invoice or shipment
document;
c. The product serial number and batch number;
d. A description of the goods returned;
e. The number of the form for client's returned goods management" or a
copy of the same attached.
5. Returned goods are considered as accepted only after they have been
examined. If they prove non-conforming, they may be sent back to the
consignor at TECNO-GAZ full discretion.
6. Charges will be applied to restore and test the returned product.
7. Parts replaced under guarantee must be returned, carriage paid, to TECNO-
GAZ.
8. If the parts are not returned, their cost will automatically be debited to the
recipient.
9. Tecno-gaz does not accept goods returns from end users.
10. Goods sent to TECNO-GAZ for repair are managed as returned goods.
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