Frequently Asked Questions - Essentielb HeYou 20+ Guide Rapide

Frequently Asked Questions

I can't connect to the WiFi. Action
• Check that your WiFi router/modem is operating
correctly by trying to connect to another WiFi
appliance.
• Check your WiFi router/modem documentation
to see if there is a "pairing" button. On some
modems, you must press this button the first time
you connect a new WiFi device.
• Make sure you are close enough to the router/
modem when you connect for the first time.
You can then check from how far away you can
connect.
• Try connecting to another WiFi access point to see
if your product reacts the same way. If it connects,
then you will know you need to set up your WiFi
router/modem with a similar configuration.
• Disable and then re-enable your phone's WiFi
connection. To do this, select Menu Settings >
Wireless and Networks. Slide the WiFi cursor to
No then slide it again to
WiFi access point should appear in the list of
networks.
• If you are asked for a password (WEP or WPA
security code), be careful not to confuse the
numbers 1 and 0 with the letters I and O, as well
as the letters U and V. These typos are frequent.
• When entering a security code to connect to your
WiFi access point, select the "Show password"
checkbox. This will enable you to see all of the
characters you type in order to avoid possible
typos.
Yes to reactivate it. Your
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Can I download any Android
Some Android apps require certain hardware
functions that are not on the phone, which can
cause display issues (for example: half screen
display or portrait mode only). A large number of fully
compatible apps can be downloaded and installed
directly to the phone from the Google Play™ Store
application.
Can I listen to music and browse the Internet at
the same time?
Yes, you can. Start playing your song, tap the home
icon to return to the home screen, and open the web
browser. Press and hold the home icon to switch
between the two applications.
The phone cannot play a video that I copied to it.
What should I do?
Video files come in many different formats and sizes
(resolution). Playback does not depend on the phone
but on the application installed. Try to download
another media player.
Battery life is less than advertised. Why?
Some programs as well as video and photo file
playback can drain the battery quickly. Use the
following tips to save battery power:
• Close the applications that are running in the
background,
• Use a non-animated wallpaper as the home page,
• If you are not using WiFi, turn off this feature,
• Reduce the screen brightness,
app?
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