Troubleshooting Procedure - SLAT RMS IP 12V Notice D'utilisation

10 Troubleshooting procedure

Before carrying out any work, check the messages on the display rack or if you are not
physically present, on the embedded Web server using your credentials (see 7.2.2 The login
page and 7.2.3 The status page).
If the RMS IP does not deliver voltage
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Check mains presence on the mains terminal strip.
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Check the fuses.
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Check the voltage value on the Load1 and/or Load2 terminals.
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The voltage on the battery cables must be identical to that of the load.
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Check that each 2 VDC battery has a voltage greater than or equal to 1.91 VDC.
o
Or that each 6 VDC battery has a voltage greater than or equal to 5.75 VDC.
o
Or that each 12 VDC battery has a voltage greater than or equal to 11.5 VDC.
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Repeat the measurement after disconnecting the load and the battery.
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Recheck LED signalling (see chapter 5).
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If all the steps are validated, check the compatibility of your load.
If the battery does not take over after a mains fault
•
Check the voltage on the battery terminals. Load disconnected and then with load connected. Each
2 VDC battery must have a voltage greater than or equal to 1.91 VDC. Or Each 6 VDC battery must
have a voltage greater than or equal to 5.75 VDC. Or Each 12 VDC battery must have a voltage
greater than or equal to 11.5 VDC
•
Check the battery fuse.
•
Check the voltage on Load1 and/or Load2 terminals.
If the LED is not on
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Check mains presence on the mains terminal strip.
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Check the battery connection (and the battery fuse).
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Check the voltage on Load1 and/or Load2 terminals.
If you are unable to connect to the rack.
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Check that the IP address of the rack and of your computer belong to the same domain.
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Check that the Ethernet cable is connected.
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Check the quality of your Internet connection.
For additional technical assistance, contact the SLAT hotline
For the maintenance of your products, we offer the best solution to facilitate your repairs and minimize lead times:
Conditions: Authorization to return products is issued by SLAT. An RMA number is assigned to each product to be returned.
Each RMA number is valid for 30 days.
No equipment may be returned without prior issuance of an RMA number.
Procedure for requesting an RMA number:
Contact Customer Services
processed as efficiently as possible, you should provide the following information: product reference, quantity, serial
number, cause of failure (if known), order and/or delivery number (if known).
•
Your account manager will send you your RMA form and an estimate (if your product is no longer under warranty).
•
After receiving your RMA form, return two copies with your product, one in the package and the other affixed to the
package for warehouse identification purposes, thereby guaranteeing traceability of your product.
•
The repaired or replaced product will be returned to you within a maximum of 15 business days.
The repairs will be made only after receipt of the accepted quote together with the repair order form.
If you refuse the quote, please return it to us marked "refused" and specify whether we should destroy or return the
equipment in its existing condition (in this case, a charge of €150 will be invoiced for handling costs).
+ 33 (0) 4 78 66 63 70
by e-mail at service.client@slat.fr and request your RMA number. To ensure your request is
180140005Ca
Code:
Edition: 03/18
74
NOT140004Ca
- NDU: