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WARRANTY
The warranty period is 2 years from the date of purchase. Always keep your receipt in a safe place. It's handy if
you take a picture of the receipt and save it somewhere. Then you will always have an easy-to-read receipt in
your possession.
WARRANTY CONDITIONS
HEMA quality guarantee
HEMA guarantees that the product you have purchased meets the standards our customers are entitled to
expect in terms of quality and product properties. These warranty conditions do not affect your statutory or
consumer rights and apply in all countries where there are HEMA branches.
Warranty claims
If you wish to make a warranty claim, please return the product with proof of purchase to one of our stores. The
store will determine whether to replace the product (with an identical or equivalent product), accept the
product for repair within a reasonable period of time or refund the price of the product.
Invalidation of warranty
The warranty on this article is invalidated if the fault or defect is caused by:
a) normal wear and tear
b) external damage (for example, damage caused by exposure to sand or moisture or due to falling of the
product, etc.)
c) improper or inappropriate use
d) overdue or incorrect maintenance, including repairs that were not authorised by HEMA
The above list does not exclude other possible reasons for defects not being covered by the warranty.
Added confidence when choosing a HEMA product
You may swap or return the product within 30 days after purchase (provided it is undamaged and you have
proof of purchase).
1 November 2019
HEMA BV
PO Box 37110
1030 AC Amsterdam
The Netherlands
These warranty conditions apply without prejudice to the customer's statutory rights or any other claims by the
customer.
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