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Problem
The steamer does
EN
not heat up.
The steamer does
not produce any
steam.
Water droplets drip
from the steamer
head.
The steamer
produces a pumping
sound/the handle
vibrates.
Water leaks around
the steam trigger
and gripping area.
Steam leaves stains
on the garment or
impurities come out
of the steamer head
Possible cause
The steamer is not plugged
in properly or not switched
on.
The steamer is not plugged
in properly or not switched
on.
The steamer has not
heated up sufficiently.
You have not pressed the
steam trigger fully.
The water level in the water
tank is too low.
The steamer has not
heated up sufficiently.
Water is pumped to
the steamer head to be
converted into steam.
Water inside the tank has
all been used up.
Water tank filling door is not
closed properly
Apart from tap water, you
have filled other liquids /
additives or descaling
agents into the water tank.
Solution
Check if the mains plug is
inserted properly and its wall
socket is working.
Check if the steamer is
switched on.
Check if the mains plug is
inserted properly and its wall
socket is working.
Check if the steamer is
switched on.
Let the steamer heat up for
45 seconds (steam-ready
lights up). The steamer is
ready to be used when the
light goes off.
Press the steam trigger fully
for a few seconds.
Unplug the steamer and refill
the water tank.
Let the steamer heat up for
45 seconds (steam-ready
lights up). The steamer is
ready to be used when the
light goes off.
This is normal.
Refill the water tank.
Ensure that filling door is
closed properly.
Use only tap, demineralized
or filtered water when filling
up the water tank.
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