Exo Terra Heat Mat PT2015 Mode D'emploi page 9

SERVICE
If you have any problem or question about the operation of this
product, please consult your Exo Terra specialist retailer in the first
®
instance. Most problems can be resolved in store, but in the unlikely
event it cannot, please return the unit with a valid proof of purchase
to the retailer for a replacement under the two year warranty. When
you call (e-mail or write) our Customer Service Department, please
have all relevant information such as model number and/or part
numbers available, as well as the nature of the problem:
Customer Service and Authorized Warranty Repair Service:
U.K.:
Rolf C. Hagen (UK) Ltd.
California Dr. Whitwood Industrial Estate
Castleford, West Yorkshire WF10 5QH
mail to: http://faq.hagencrm.com/?uk
Helpline Number 01977 521015. Between 9:00 AM and 5:00 PM,
Monday to Thursday and 9:00 AM and 4:00 PM on Friday (excluding
Bank Holidays).
France :
Hagen France S.A. PARISUD 4 – Bd. Jean Monnet,
F-77388 Combs-la-Ville
Service à la clientèle: (+33) 01-64881418
Du lundi au jeudi : 9H00-12H30 et 13H30 –17H00.
Le vendredi : 9H00-12H30
mail to: Service.client-France@rchagen.com
Germany:
HAGEN Deutschland GmbH & Co. KG, Lehmweg 99-105, 25488 Holm
Service-Hotline: +49 (0) 4103 / 960-2000
Montag – Freitag von 9:00 – 16:00 Uhr
mail to: kundenservice@rchagen.com
Spain:
Rolf C Hagen España, S.A., Avda de Beniparrell 11 y 13, P.I. L'Alteró,
46460 Silla (Valencia)
mail to: info@hagen.es
Malaysia:
Rolf C.Hagen (Sea) Sdn.Bhd.
Lot 14A, Jalan 3A, Kawasan Perusahaan
Cheras Jaya, Balakong 43200 Cheras,
Selangor Darul Ehsan, Malaysia.
Tel: 603-9074 2388
Fax: 603-9074 2389
mail to: customer.service-sea@rchagen.com
For general information on our whole product range, explore our
websites at: www.exo-terra.com or www.hagen.com.
Distributed by:
Canada: Rolf C. Hagen Inc., Montreal, QC H9X 0A2
U.K.: Rolf C. Hagen (U.K.), W. Yorkshire WF10 5QH
Germany: HAGEN Deutschland GmbH & Co. KG, 25488 Holm
France : Hagen France S.A. PARISUD, F-77388 Combs-la-Ville
Spain: Rolf C Hagen España, S.A. P.I. L'Alteró, 46460 Silla (Valencia)
Malaysia: Rolf C. Hagen (SEA) SDN, 43200 Cheras, Selangor D.E.