Getting Help - Sony VGP-UDRW1 Mode D'emploi

Cleaning the disc
• Fingerprints and other contamination on
the disc surface can lead to reading
errors. Always keep the disc clean.
• To clean a disc, lightly wipe it from the
center outwards.
• To remove stubborn stains, lightly
moisten the cloth before wiping the
disc, and use a dry cloth afterwards.
• Do not use benzine, record cleaning
liquid, antistatic fluids, or other
substances that may damage the surface
of the disc.
• Never use cleaners on an unused disc.
Use specific CD cleaners to take off
dust.
• You may not be able to write data to a
disc if there are scratches or dust on the
unrecorded area. Be careful not to
damage the discs.

Getting Help

This section provides information on how
to get help and support from Sony, and on
troubleshooting tips for your DVD±RW
drive.
About Sony's support
options
Sony provides several support options for
your USB DVD±RW drive. When you
have questions about your USB
DVD±RW drive or the software, refer to
the following:
❑ This guide explains how to use your
USB DVD±RW drive.
For customers in the United
States and Canada
❑ The Sony Customer Information
Service Center offers information
about your VAIO computer and other
Sony products that work with your
computer. To contact Sony Customer
Information Service Center, call
1-888-4SONYPC (1-888-476-6972).
❑ Sony Computing Support provides
instant access to information on
commonly encountered problems. Type
a description of the problem and the
Knowledge Database searches for
corresponding solutions online. You can
visit Sony Online Support at:
http://www.sony.com/pcsupport.
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