TROUBLE SHOOTING
IF...
The APP cannot
found the camera
Wi-Fi router is not
shown in the drop
down list
No image appears
Make sure your network supports the DHCP
protocol.
Make sure the camera and your mobile device
connect to the same Wi-Fi router for the first
setting.
Make sure the Wi-Fi router is activated.
Make sure the camera is properly powered on.
Use the "ADD CAMERA" function to
manually add the camera.
Make sure SSID broadcasting function is
enabled in the Wi-Fi router. Consult your
Wi-Fi router manufacturer for the settings if
necessary.
Change the wireless security protocol of your
Wi-Fi router into WPA/WPA2/WPA2-PSK.
Due to security concerns, WEP protocol is not
suggested for some Wi-Fi routers.
Note: WPA/WPA2/WPA2-PSK encryption
protocols are newer and more effective
security standards for wireless networks than
the older and less-secure WEP protocol.
Make sure the power adaptor is not damaged
or defective and plugged into an electrical
outlet with power.
Relocate the camera to obtain the best
reception of wireless signals.
Make sure the camera is properly configured
in App.
Make sure the mobile device is connected to
3G/4G/Wi-Fi properly.
27
SOLUTION