Troubleshooting - ChimneyFree 35HF500GRA-BLK Manuel D'instruction

TROUBLESHOOTING

PROBLEM
No power.
Main power switch is in "ON"
position, but no flame effect.
Have flame effect, but
heater does not blow warm air.
Heater doesn't work, but
power and heater switches
are in the "ON" position.
1-YEAR LIMITED WARRANTY
The manufacturer warrants that your new electric fireplace is free from manufacturing and material
defects for a period of one year from date of purchase, subject to the following conditions and limitations.
1. Install and operate this electric fireplace in accordance with the installation and operating
instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse,
accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable and is made to the original owner, provided that the purchase was
made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or
workmanship, provided that such part(s) have been subjected to normal conditions of use and
service, after said defect is confirmed by the manufacturer's inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty
by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty,
nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or
consequential loss or damage arising out of the use, or inability to use the product, except as
provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components
and accessories, or any obligations/liabilities on the part of the manufacturer are hereby
expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume, on its behalf,
any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used
in conjunction with the installation of this product.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. There is any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
IF WARRANTY SERVICE IS NEEDED
Contact the manufacturer at parts@twinstarhome.com or call our customer service department
at 1-866-661-1218, 9 a.m.-5 p.m., EST, Monday-Friday. Make sure you have your warranty,
your sales receipt, location of purchase and the model/serial number of your product.
POSSIBLE CAUSE
Power cord was not
plugged in the outlet.
Blower doesn't work.
Heater or blower
doesn't work.
The product is on the
protected status.
12
CORRECTIVE ACTION
Check that unit is plugged into a standard
120V outlet.
Open the front panel and place in a safe
position, and check if the flame blower
was running.
Try to turn on/off heater button several times
to make sure it is at "ON" position, and the
indicator light should light up at the same
time.
Turn all switches to the "OFF" position and
unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back
into wall outlet, and operate as normal.