Because the RENPHO website and Renpho Health App are two
different systems, you must create an account for the App. If the
regular connection to Bluetooth failed, please try the below steps:
1) Reset the scale.
Take out one battery, wait for 5 seconds and put it back in.
2) Reset the Bluetooth connection.
Ensure Bluetooth and GPS (Android only) are enabled on your
phone.
a. Open the "Renpho Health" App.
b. Step one foot on the scale surface to wake it up.
c. After a few seconds of loading, the scale model number will
appear and tap it.
If you think you are getting an inaccurate weight measurement,
please try the below steps to fix the problem inaccurate issues:
1) Place the scale on a hard and flat surface. Softer floors such as
carpet would cause inaccuracies.
2) Step on the scale with one foot until the display lights up. Then
step off and wait for the display to show "CAL". When "0.00" is
displayed, the scale is calibrated and you could step on it for
measurement.
3) During the measurement, try to keep your weight centered
directly above and over the scale as much as possible.
4) Try waiting for the scale to auto-shutoff (about 10 seconds) and
you should be able to view accurate results via the app.
Please go to the Renpho Health App, "Weight Homepage>Settings>
Units".
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