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PROBLEM - CAUSE - SOLUTION
Problem
The machine does not turn on.
The machine brews coffee slowly.
The machine switches ON but does
not brew coffee.
The machine has turned OFF
automatically.
The machine vibrates a great deal
and is noisy.
You cannot insert the capsule in the
machine.
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Cause
The plug is not inserted correctly.
Faulty components.
Internal components clogged with scale.
The water tank is empty or fitted
incorrectly.
Open/close lever not fully closed.
Faulty pump.
Hydraulic components clogged with scale. Perform descaling. If the problem persists, contact the service centre.
This is not a defect.
Insufficient water level in the tank.
Capsule not compatible.
Capsule not inserted correctly.
Used capsule holder full.
If the defect persists, contact the service centre.
Solution
Make sure that the plug is inserted in a socket supplying voltage and that the main switch is pressed.
Contact the service centre.
Descale the machine as described in the specific paragraph.
Make sure that the water tank is correctly inserted in its housing and that it contains sufficient water.
Make sure that the open/close lever is fully closed.
Check that the pump delivers water: after pressing the
that the pump is working correctly.
If no vibration is felt, contact the service centre.
If the vibration is felt but the machine does not start to deliver coffee, repeat the operation 2/3 times at
intervals of a few minutes.
If the machine still does not deliver coffee at the end of this procedure, contact the service centre.
It is a programmed power saving mode: the machine is designed to turn OFF automatically.
Strong vibrations are caused by the pump that is unable to draw water correctly. Restore the correct water
level in the tank.
Check that you are using a compatible capsule.
Insert the capsule in the correct position.
Check whether the used capsule holder contains too many used capsules and cannot accept any more. Empty
it if necessary.
button, a vibration should be felt. This indicates
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