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TROUBLESHOOTING
Drawing Too Much Power
•
The Sherpa can output 170W by utilizing all its ports at once.
If that draw is exceeded, the Sherpa will stop working and this
screen will be displayed.
*TECH TIP: If the Sherpa is charging from a high enough
power source, you can achieve a higher max output.
•
To avoid this shutdown, monitor power usage on the Main Page
and Outputs Page and closely monitor what is being plugged in.
•
The arrow on the Main Page indicating power out will begin to
blink if the Sherpa is nearing shutdown.
Output Failure
•
This indicates an issue with a specific output on the Sherpa. To
correct this issue:
•
Unplug the device from the Sherpa and check its technical
specifications to ensure it isn't pulling too much power.
The FAIL warning will remain if the device plugged in is not
compatible.
•
Turn the Sherpa off and on to reset the FAIL notice.
•
If the FAIL notice continues, call Goal Zero's customer
service at 888-794-6250.
•
The remainder of the Sherpa ports will continue to work.
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TROUBLESHOOTING
Overheating
•
The Sherpa is too hot and needs to cool down before it can be used
again.
•
To avoid this shutdown, monitor the Main Page for the temperature
warning icon.
•
When using the AC port, do not block the fan on the back of
the Sherpa.
•
When charging, allow the Sherpa to have proper ventilation.
Resetting the Sherpa
•
Press and hold
for 3 seconds to initiate reset.
•
Continue holding
for 8 seconds until the main page is shown.
•
NOTE: this resets the Sherpa, watt-hour counter, and restores
default settings on all ports.
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