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T r o u b l e s h o o t i n g
This section lists some common problems and their
solutions.
Problem
Printer does not print.
Printer does not feed.
Print has voids or is too
light.
Printer partially prints and
fails to respond to the
keypad or trigger.
Scanner does not scan a
bar code.
Display does not turn on.
Printer and display locks
up.
Solution
Switch to a fully-charged battery.
Load the supply correctly.
Clean the printhead.
Switch to a fully-charged battery.
Load the supply correctly.
Check the platen roller for
jammed labels.
Close the supply cover
completely.
Load the supply correctly / Check
for damage.
Close the supply cover
completely.
Switch to a fully-charged battery.
Clean the printhead.
Re-load the supply or load new
supplies. Clear any supply jams.
Clean the printhead.
Switch to a fully-charged battery.
Alter the scan angle and distance.
Clean the scanner window or
move to a more dimly lit area.
Scan a bar code you have
previously scanned correctly.
Check bar code for voids.
Run a scan test.
Switch to a fully charged
battery/Make sure power is on.
Press and hold the power button
until the printer shuts down, then
turn it back on.
EN-9