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FREQUENTLY ASKED QUESTIONS
Please review these frequently asked questions on the next few pages prior to using your heater.
Q. My heater emits a strange odor when I first open the box and when I turn the heater on for the
first time. Why is this happening?
A. This is normal. This heater is treated with a special heat safe/resistant coating. This odor will
sometimes be present when the box is opened. When the coating is exposed to heat, it produces this
particular odor during the first few hours of operation. This will dissipate after the break-in period. If you
are sensitive to odors, you may want to pre-burn the unit in a garage with the door open until the initial
odor dissipates.
Q. If my heater runs on its max wattage setting, how many BTUs is that?
A. This heater is intended to be used as supplemental heat in areas most needed. It may take several
minutes to several hours to heat your area, depending on various factors. The below chart provides BTU
translations for different wattages.
WATTAGE
BTUS
1,500
5,118
1,000
3,412
750
2,559
500
1,706
Q. Can the heating elements be replaced?
A. Replacement heating elements can be obtained from the manufacturer. All parts may be purchased
through the manufacturer if your product is out of warranty. If you feel that the elements are definitely
faulty right out of the box, contact Customer Support. A representative can then direct you to the next
step.
Q. Once I plug the unit in and turn it on, how long will it take to heat my room?
A. The heating process in the heater begins immediately upon powering on and setting the desired
temperature above the ambient temperature. A noticeable change in the ambient temperature of the
room will vary due to variables such as the location of the heater (in the home), floor plan and size of the
room, how well the room is insulated, how many doors/windows, how much bare concrete (acts as a heat
sink with any type of heating), the opening and closing of an exterior door, long hallways, high ceilings,
etc. Customers with smaller rooms experience quick heat changes. Rooms with larger and open floor
plans can expect up to 24 hours to completely heat up.
Q. I do not have a grounded outlet. Can I use adapters, a 2-prong power strip?
A. NO! If you do not have a grounded outlet, contact a certified electrician for advice. Removing or
altering any part of the heater's original design or intent (including the power cord) will void the warranty
and make you liable for any unexpected or hazardous results.
Q. The temperature on my heater does not match the temperature display on my wall, or external
thermostat. Why?
A. This is completely normal . The temperature display on your heater may vary from the temperature
display on another thermostat (like the one mounted to your wall or a purchased external thermostat).
This is because the temperature sensor on the heater reads the temperature directly around the heater.
With the heater near the cold floor (and heat rising), any readings on elevated or external thermostats will
differ in readings on the heater. You can use the temperature compensation function to solve this
problem (see Operating Instruction for details).
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