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Troubleshooting tips ... Before you call for service
Problem
Surface elements will not
maintain a rolling boil or
cooking is slow
Surface elements do not
work properly
Power arc ON
indicator blinking
Scratches on cooktop
glass surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
Unresponsive keypad
20
Possible Cause
Improper cookware being used.
Cooktop controls improperly set.
+, -, or control lock pads have been touched
before an element is turned on.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of
the cooktop. Cookware has been slid across
the cooktop surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
glass cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Keypad is dirty.
A fuse in your home may be blown or the
circuit breaker tripped.
What To Do
49-80747
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