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Problem: Sudden drop in gas flow, or a reduced flame height
Possible Cause 1: Out of gas.
-Refill your LP tank.
Possible Cause 2: Excess flow safety device may have been activated.
-Turn control knob to "OFF", wait 30 seconds and light outdoor fireplace. If flames are still too low
reset the excessive flow safety device by turning off the control knob and LP gas tank valve.
Disconnect regulator. Turn burner control knob to "HIGH". Wait 1 minute. Turn burner control knob off .
Reconnect regulator and perform a leak check at tank connection. Turn LP gas tank valve on slowly,
wait 30 seconds and then light outdoor fire table.
Problem: Irregular flame pattern,flame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a paperclip into each of the burner ports to ensure they are
not clogged.
WARNING: Make sure burner is not on and the gas supply has been properly disconnected. Allow
15 minutes for unit to cool before touching it.
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Increase flame to "HIGH" setting.
Possible Cause 2: Low on LP gas.
-Replace or refill LP gas tank.
Possible Cause 3: Excess fl ow valve tripped.
-Refer to "Problem: Sudden drop in gas flow".
Problem: Flame seems to lose heat when burning in cold weather- temperature
below 50°F
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the vaporization
process is too low.
-Turn the control knob and the LP gas tank to "OFF". Replace with a spare LP gas tank and resume
burning. Store the spare LP gas tank in a well ventilated area, away from children
TROUBLESHOOTING
18 / 20
Burner Ports
5mm /
0.196"
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