Samsung HW-J370 Manuel D'utilisation page 27

TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet?
A function does not work when the button is pressed.
• Is there static electricity in the air?
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and main
unit too far?
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
• Reset the TV mode and connect again.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the
main body of the product.
The subwoofer drones and vibrates noticeably.
• Try to adjust the vibration of your subwoofer.
All manuals and user guides at all-guides.com
 Connect the power plug to the outlet.
 Disconnect the power plug and connect it again.
 Press the
 Adjust the Volume.
 Replace with new batteries.
 Move closer to the unit.
 TV SoundConnect is supported by some Samsung
 Update your TV with the latest firmware.
 Contact the Samsung call center.
 Press and hold the & button for 5 seconds to reset
 Try to connect your subwoofer again.
 Press the WOOFER button on your remote control to
27
TROUBLESHOOTING
( Mute) button to cancel the function.
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
the TV SoundConnect connection.
(See Page 14)
adjust its value (between -12, -6 to +6).