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Troubleshooting
CONTROL DISPLAY
Problem
Possible cause
The display goes
A fuse in your home may
blank.
be blown or the circuit
breaker tripped.
The display flashes.
There was a power failure.
COOKTOP
Problem
Possible cause
The surface units
You may be using
will not maintain
inappropriate cookware.
a rolling boil or
will not cook fast
In some areas, the power
enough.
(voltage) may be low.
The surface units
A fuse in your home may
will not turn on.
be blown or a circuit
breaker may have tripped.
The cooktop controls are set
improperly.
Areas of
Food spillover was not
discoloration on the
cleaned.
cooktop.
The surface is hot and the
model features a light-
colored cooktop.
50 English
The surface unit
Solution
frequently cycles
Replace the fuse or reset
on and off.
the circuit breaker.
The surface unit
Reset the clock.
stops glowing when
changed to a lower
setting.
Solution
Scratches or
abrasions on the
Use pans that are flat and
cooktop surface.
match the diameter of the
surface unit selected.
Cover the pan with a lid
until the desired heat is
obtained.
Replace the fuse or reset
the circuit breaker.
Check if the correct control
is set for the surface unit
you are using.
Refer to the section on the
care and cleaning of the
glass cooktop on page 45.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
Problem
Possible cause
The element will cycle on
and off to maintain the
power setting.
This is normal. The unit is still on and hot.
The cooktop is being
cleaned improperly.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (e.g., salt or
sand) present between the
cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Solution
This is normal operation,
and not a system failure.
Use the range as usual.
Scratches are not
removable. Tiny scratches
will become less visible in
time as a result of cleaning.
Use ceramic glass top
cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
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