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TROUBLESHOOTING GUIDE (CONTINUED)
PROBLEM
POSSIBLE CAUSE
The cooler is new.
Odors
Algae or mold due to
moist parts. In very damp
conditions, algae may
form.
Remote Control batteries
are old & used or inserted
incorrectly in the battery
compartment.
Remote control
does not work
Damaged Remote
Control
The unit does
Damaged Control Panel
not
on unit.
respond
The air cooler was placed
The outdoor air
outdoors (this is only
cooler is wet
allowed for outdoor air
from rain
cooler models) and
soaked by heavy rain.
SOLUTION
When the unit is used for the first time, the
Honeycomb Cooling Media will have an odor, which
will dissipate within a few hours of initial use.
Check the Honeycomb Cooling Media. If you see
mold spots on the Media or suspect an algae issue,
remove and replace the Honeycomb Cooling Media.
Go to www.HoneywellAirComfort.com to purchase
replacement Honeycomb Cooling Media or to find a
parts retailer near you.
Replace with new batteries. Follow the polarity guide
inside the battery compartment.
If replacing new batteries in the correct position does
not work, contact the Customer Service Center or go
to www.HoneywellAirComfort.com to purchase parts
or find a parts retailer near you.
Try to activate the unit with the Remote Control. If the
unit responds, then the Control Panel on the unit may
be experiencing problems - contact the Customer
Service Center.
If neither the Remote Control nor the Control Panel is
working, contact the Customer Service Center.
A small amount of rain on the unit is not a problem as
long as the electrical plug and outlet are dry. If they
are wet, DO NOT touch the unit or electrical plug/
outlet. Switch OFF the master power for the outlet
before unplugging the unit from the electrical outlet.
Make sure all outlets and plugs are dry before use.
The air cooler is designed to IPX4 product standards
and not recommended to be placed outdoors
during heavy rain conditions. Do not operate the air
cooler when wet. Wait for the air cooler to dry before
plugging in and turning on the unit again.
EN
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