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If your heater fails to operate, please follow these procedures prior to contacting Customer Service:
Problem
Probable Cause
Heater is not plugged into a 120V
polarized outlet/receptacle.
Thermal Fuse has permanently
disabled the unit's fuse due to
extreme heat.
Thermal Cut-Off has temporarily
turned off the heater due to high
temperatures.
Heater will not
power on.
Breaker/Fuse has been tripped.
Problem
Probable Cause
Room temperature has been
warmed up to thermostat setting.
Power light is on,
but no heat is
released from unit.
The timer was set for the heater to
turn off automatically.
A drop of oil fell on the heating coil
during the manufacturing process. It
The heater is
will quickly evaporate and should
creating a burning
not occur again.
smell.
Check & ensure there are no
flammable materials 3 ft (0.9m)
surrounding the heater.
Unit over heats,
Objects placed near the heater
temporarily
preventing proper air circulation.
disabling unit.
The heater is
The heater has overheated,
making a beeping
activating the safety alarm.
noise.
All manuals and user guides at all-guides.com
TROUBLESHOOTING
Solution
Ensure unit is in OFF position. Plug in
unit and attempt to turn on again.
Do not attempt to fix heater yourself.
Contact customer service for repair
information.
Turn heater off and allow it to cool for
5-10 minutes. Once heater has cooled
off, check to make sure there are not
objects on or very close to the unit. To
resume operation, plug unit back in
once it has cooled off.
Please check your electrical box to
confirm the breaker has not been
blown. This may occur if the unit is
sharing a receptacle with another high
power consuming appliance. Ensure
unit is in OFF position. Plug in unit and
attempt to turn on again.
Attempt to plug unit into another
independent receptacle in the house.
Solution
To resume heating, adjust thermostat to
a higher setting. Refer to
THERMOSTAT section on page 6 for
more information.
Turn the timer function OFF by pressing
the timer button until lights at the hour
numbers are all off. For more
information, see TIMER section on page
6.
Ensure room in which heater is located
is well ventilated.
Remove any flammable material
preventing air intake into the heater.
Ensure room in which the heater is
situated is well ventilated and there is at
least 3 ft (0.9m) of space between the
heater and any objects.
Power the unit OFF and unplug. Check
to ensure there are no objects on or
adjacent to the heater causing it to
overheat. Refer to page 7 for more
information.
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