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TROUBLESHOOTING GUIDE
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Problem
Electric motor bike does not run
Electric motor bike was running but
suddenly stopped
Short run time (less than 15
minutes per charge)
Electric motor bike runs sluggishly
Sometimes the product doesn't run,
but other times it does.
Electric motor bike does not stop
when applying the brake
Electric motor bike makes loud
noises or grinding sounds
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
Possible Cause
Undercharged battery
Loose wires or connectors
Burned out Fuse
Burned-out fuse
Motor or electrical switch damage
Undercharged battery
Tires are not properly inflated
Battery is old and will not accept full charge
Brake is not adjusted properly
Riding conditions are too stressful
Tires are not properly inflated
Electric product is overloaded
Loose wires or connectors
Motor or electrical switch damage
Brake is not adjusted properly
Chain is too dry.
Solution
Charge the battery. A new battery should have been charged for
at least 12 hours before using the electric motor bike for the first
time and up to 12 hours after each subsequent use.
Check all connectors. Make sure the charger connector is tightly
plugged into the charging port, and that the charger is plugged
into the wall.
Make sure power flow to the wall outlet is on.
Check all wires and connectors to make sure they are tight.
The fuse will burn out and automatically shut off the power if the
motor is overloaded.
An excessive overload, such as too heavy a rider or too steep a
hill, could cause the motor to overheat. Replace the fuse with a
new one of equal amperage. Correct the conditions that caused
the fuse to burn out and avoid repeatedly burning out fuse (Refer
to page 11 of this manual).
Contact your local Razor authorized service center for diagnosis
and repair.
Charge the battery. A new battery should have been charged for
at least 12 hours before using the electric product for the first
time and up to 12 hours after each subsequent use.
Check all wires and connectors. Make sure the battery connector
is tightly plugged into the charger connector, and that the charger
is plugged into the wall.
The tires are inflated when shipped but they invariably will
lose some pressure between the point of manufacturing and
your purchase. Refer to instructions on page 5 of this manual to
properly inflate tires.
Even with proper care, a rechargeable battery does not last
forever. Average battery life is 1 to 2 years depending on product
use and conditions. Replace only with a Razor replacement
battery.
Refer to brake adjustment instructions on page 9 of this manual.
Use only on solid, flat, clean and dry surfaces, such as pavement
or level ground.
The tires are inflated when shipped, but they invariably will
lose some pressure between the point of manufacturing and
your purchase. Refer to instructions on page 5 of this manual to
properly inflate tires.
Make sure you do not overload the electric product by allowing
more than one rider at one time, exceeding the maximum weight
limit, going up too steep a hill or towing objects behind the
product.
Check all wires around the motor and all connectors to make sure
they are tight.
Contact your local Razor authorized service center for diagnosis
and repair.
Refer to instructions on page 9 of this manual to properly adjust
brake.
Apply a lubricant such as 3 in 1™ or Tri-Flow™ to the chain.
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