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TROUBLESHOOTING GUIDE
Glass "Soot's" Up At A Very Fast Rate
Flame Is Lazy, Dark, And Has Black Tips
After Stove Has Been On For A While, The Burnpot Overfills
Possible Causes
Stove or vent pipe is dirty, which restricts airflow
through the burnpot.
Vent pipe installed improperly.
Burnpot holes are blocked.
Blockage in air intake pipe.
Combustion blower is not spinning fast enough.
Bad Pellets. (Applies to GLASS "SOOT'S" UP AT A
VERY FAST RATE Only)
Possible Remedies: (Unplug stove first when possible)
Follow all cleaning procedure in the maintenance section of the
owner's manual.
Check to make sure the vent pipe has been installed according to
the criteria in the owner's manual.
Remove the burnpot and thoroughly clean it.
Visually inspect the air intake pipe that leads into the burnpot for
foreign material.
Test the RPM on the blower after the blades have been cleaned.
The RPM should be approximately 3000 RPM.
The brand of pellets or the batch of pellets that are being used may
be of poor quality. If possible, try a different brand of pellets. You
might also want to try a brand that is made from a different type
of wood (softwood vs. hardwood). Different woods have different
characteristics when being burned.
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