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TROUBLESHOOTING GUIDE
Stove Feeds Pellets, But Will Not Ignite
Possible Causes
Air damper open too far for ignition.
Blockage in igniter tube or inlet for igniter tube.
The burnpot is not pushed completely to the rear
of the firebox.
Bad igniter element.
The control board is not sending power to the
igniter.
Smoke Smell Coming Back Into The Home
Possible Causes
There is a leak in the vent pipe system.
The gasket on the combustion blower has gone
bad.
Because it is a wood-burning device, your pellet heater may emit a faint wood-burning odor. If this increases beyond
normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust system carefully for leaks. All
joints should be properly sealed. Also clean your stove, following instructions in "MAINTENANCE". If problem persists,
contact customer service.
Convection Blower Shuts Off And Comes Back On
Possible Causes
The convection blower is overheating and tripping
the internal temperature shutoff.
Circuit board malfunction.
Possible Remedies: (Unplug stove first when possible)
In some situations it may be necessary to have the damper
completely closed for ignition to take place. After there is a flame,
the damper can then be adjusted for the desired feed setting.
Find the igniter housing on the backside of the firewall. The air
intake hole is a small hole located on bottom side of the housing.
Make sure it is clear. Also, look from the front of the stove to make
sure there is not any debris around the igniter element inside of the
igniter housing.
Make sure that the air intake collar on the burnpot is touching the
rear wall of the firebox.
Put power directly to the igniter element. Watch the tip of the
igniter from the front of the stove. After about 2 minutes the tip
should glow. If it does not, the element is bad.
Check the voltage going to the igniter during startup. It should be
a full current. If the voltage is lower than full current, check the
wiring. If the wiring checks out good, the board is bad.
Possible Remedies: (Unplug stove first when possible)
Inspect all vent pipe connections. Make sure they are sealed with
RTV silicone that has a temperature rating on 500 degree F or
higher. Also, seal joints with UL-181-AP foil tape. Also, make sure
the square to round adapter piece on the combustion blower has
been properly sealed with the same RTV.
Inspect both gaskets on the combustion blower to make sure they
are in good shape.
Possible Remedies: (Unplug stove first when possible)
Clean any dust off of the windings and fan blades. If cleaning the
blower does not help, the blower may be bad.
Test the current going to the convection blower. If there is power
being sent to the blower when it is shut off, then the control board
is fine. If there is NOT power being sent to the blower when it shuts
off during operation, then you have a bad control board.
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