Troubleshooting - weBoost eqo U474020 Guide De L'utilisateur

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Troubleshooting

Fixing Red Light Issues
This section is only applicable if the Booster light is red and you are
not experiencing the desired signal boost. After each step, always un-plug and
re-plug the power supply so the Booster can update the signal reading.
1 Unplug the Booster's power supply from the power strip.
2 Verify the Booster faces in the same direction as the Antenna.
3 Make sure all coax connections are finger-tight.
4 Move the Booster and Antenna further from each other.
5 Plug power supply back into power strip.
6 Monitor the indicator lights on your Booster. If, after 15 seconds of 'power on'
a red light appears, repeat above 'Troubleshooting' steps 1-5. Note: Parallel
separation of the Booster and Antenna typically requires a shorter separation
distance than perpendicular separation. If possible, try placing the Antenna
directly in front of the location of the Booster. A combination of vertical and
horizontal separation distance also works to increase system gain.
7 If you are having any difficulties while testing or installing your Booster, contact
our weBoost Customer Support team for assistance at support.weboost.com
or contact 866.294.1660.
Fixing Orange Lights Issues
This section is only applicable if the Booster light is orange and you are
not experiencing the desired signal boost. Orange light indicates there is a cell
tower close by.
1 Unplug the Booster's power supply from the power strip.
Redirect the Booster to point in another direction. Typically, we recommend
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turning the Booster 5-10 degrees at a time.
3 Plug power supply back into power strip.
4 Monitor the indicator lights on your Booster. If, after 15 seconds of 'power on', a
solid orange light appears, repeat above 'Fixing Orange Lights Issues' steps 1-3.
5. If the solid orange light persists, and you are not experiencing the desired
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CELL PHONE SIGNAL BOOSTER