Dragon Touch OD10 Mode D'emploi page 12

Q&A
Q: Unable to connect the Wi-Fi?
A: Check your Wi-Fi name and password. Ensure your Wi-Fi is 2.4G, not 5G. Ensure your
camera and phone close to router.
Q: Still fail to add device after re-scanning?
A: If fail to add device, it is recommended to restart the device or power off the device,
and try again.
Q: The device cannot preview?
A: Check for weak Wi-Fi signal. You can place the camera close to the router. If it still
doesn't work, reset the device, and add it again.
Q: Why the device is still on the list after resetting the device?
A: The device resetting only resets the camera's network configuration and cannot change
the configuration on the App. You must log in the App to remove the camera from the
list.
Q: How to connect the camera to another router?
A: First log in the App to remove and reset the device, and configure the device again
through the App.
Q: Why the device cannot identify microSD card?
A: It is recommended to insert and remove the microSD card after power off the device.
Check if the microSD card is under normal service conditions and the format is FAT32.
The App shall suggest "could not find microSD card" under unstable network of the
mobile phone or the device.
Using the advanced intelligent alarm push algorithm to ensure that the alarm message
will not be frequently, but the camera will record all the alarm messages and videos.
Q: The device is online and has an alarm event, but the mobile phone cannot receive
the information?
A: First confirm that App allows notification in the settings of your mobile phone.
Under normal circumstances, when an anomaly is detected, a message will appear in
19
the notification bar of your mobile phone. Your should set a notification sound or
vibration in your mobile phone. In addition, when viewing the real-time video in the
App, you cannot receive alarm of the cameral being viewed. Because the device
defaults the camera being viewed indicating that the user is focusing on the monitoring
video, and there is no need for an alarm
Using the advanced intelligent alarm push algorithm to ensure that the alarm message
will not be frequently, but the camera will record all the alarm messages and videos.
Q: How to reset the camera?
A: Press the reset button for 5 seconds. Hear one "Device resetting" voice. After reset,
you could hear "wait for Wi-Fi config".
CONTACT US
For any inquires with Dragon Touch products, please feel free to contact us, we will
respond within 24 hours.
E-mail: cs@dragontouch.com
Tel: 1-888-811-1140 (US) Mon-Fri (except holidays) 9am-5pm (EST)
Official website: www.dragontouch.com
20