Danby Parcel guard DPG37U Manuel Du Propriétaire page 8

TROUBLESHOOTING
Danby Consumer Care: 1-800-263-2629 or consumerservice@danby.com
Hours of operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time
Information in this manual is subject to change without notice.
PROBLEM
No power
Poor video quality or response time
Lower door will not open when
pressing unlock in the app
Lower door says open in the app
when it is closed
Upper door will not open
• A fuse may be blown or the circuit breaker tripped
• Plug not fully inserted into the wall outlet
• The battery needs to be replaced
• Check the wireless signal strength
• Ensure that the internet upload speed available is >1Mbps
• If the temperature is very cold, the lock may have frozen
• The lock may need to be oiled
• Ensure the lock on the lower door is fully engaged
• Unlock the door, open and close the door to ensure it is fully
closed, then try to lock it again
• Ensure the lower compartment is empty and that there are
no packages blocking the closing mechanism
7
POSSIBLE CAUSE