Warranty Service Information - Serene HD 60J Manuel De L'utilisateur

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Warranty Service Information

Your HD Phone comes with one-year limited warranty. We warrant during this warranty period, from the date of purchase, to the
original consumer, the HD Phone to be free from defects in materials and workmanship under intended home use. In the event
that HD Phone fails to function properly within one year of original purchase due to defects in materials or workmanship, return
the unit (freight prepaid) with proof of purchase (sales receipt or packing slip, no exceptions) to Serene Innovations. Serene
Innovations will either repair or replace the unit (with a refurbished unit or unit of equal condition) and return it to you (using UPS/
USPS ground shipping) at no cost to you if the unit is returned within 30 days of purchase. If the unit is returned after 30days of
purchase but within the warranty period, there will be a warranty handling charge of $9.95 for each return.
This warranty does not apply to any product that has been accidentally damaged, abused, misused or negligent, used
on electrical frequency or voltage other than marked on product and/or described in manual. Defects or errors caused by
unauthorized alterations, repairs, and/or tampering are also not covered by this warranty.
This Warranty gives you specific legal rights, and you may also have other legal rights that vary from states to states.
If a defect covered by this warranty should occur, promptly contact a Customer Care Representative by phone or log onto www.
sereneinnovations.com to obtain a Return Authorization Number (RAN) and shipping instructions before shipping the product
to us. Any shipment without a RAN will not be accepted and will be returned to you at your expense. Any authorized returned
product must be accompanied with proof of purchase and a brief explanation of the problem.
For out of warranty repaired and service, please contact our Customer Care Department for directions.