Warranty And Limitations Of Liability - Qilive Q.6950 Mode D'emploi

8. WARRANTY AND LIMITATIONS OF LIABILITY

EN
This product is guaranteed for a period of 36 months (defined by local law, as per the
period on the receipt) from the date of purchase against any failures resulting from
manufacturing or material defects.
This warranty does not cover damage caused by improper installation, improper use, or
normal wear and tear of the product.
More specifically, the warranty does not cover:
- Damage or problems caused by improper use, accident, alteration or electrical
connection of improper intensity or voltage.
- Modified products, those whose warranty seal or serial number have been damaged,
altered, removed or oxidised.
- Replaceable batteries and accessories are guaranteed for a period of 6 months.
- Battery failure, due to overcharging or failure to comply with the safety instructions
in the manual.
- Cosmetic damage, including scratches, dents, or any other element.
- Damage caused by any intervention carried out by an unauthorised person.
- Defects caused by normal wear and tear or due to normal ageing of the product.
- Software updates due to a change in network settings.
- Product failures due to the use of third party software to modify, change or adapt the
existing software.
- Product failures caused by use without accessories approved by the manufacturer.
- Oxidised products.
Under no circumstances can the manufacturer be held responsible for the loss of data
stored on the disk. Similarly, the manufacturer is not required to verify that the SIM/SD
cards are removed from the returned products.
Repaired or replaced products may include new and/or reconditioned components and
equipment.
TERMS AND CONDITIONS OF IMPLEMENTATION
To obtain a warranty service, you are requested to return your product to the customer
service desk of your retail outlet with your proof of purchase (receipt, invoice, ...), the
product and its supplied accessories, with its original packaging.
It is important to have the date of purchase, the model and the serial or IMEI number on
hand as information (this information usually appears on the product, the packaging or
your proof of purchase).
Failing this, you must return the product with the accessories necessary for its proper
operation (power supply, adaptor, etc.).
In the event that your claim is covered by the warranty, the after-sales service may, within
the limits of local law, either:
- Repair or replace defective parts.
- Exchange the returned product with a product that has at least the same functionality
and that is equivalent in terms of performance.
- Refund the product at the purchase price of the product mentioned on the proof of
purchase.
If one of these 3 solutions is made use of, this does not extend or renew the warranty
period.
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