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Additional FAQ:
What hours can I contact customer support?
Customer Support can be reached from 7:00am to 6:00pm MST, by calling (866-294-1660), or by email, at
support@weboost.com.
How does weather affect the performance of my Outside Antenna?
Water vapor (e.g. rain, fog, snow or other precipitation) creates an effective filter to cellular signal. In
times of heavy precipitation, you may see less performance.
What's the difference between the 800 MHz and the 1900 MHz bands? How do I know which MHz
band my cell phone uses?
The Drive 4G-S works with all major North American cellular providers on the 850 & 1900 MHz frequencies.
Traditionally, 850/1900MHz are associated with voice and 3G data; while 700MHz and 1700/2100MHz are
associated with 4G data. For more detail see below.
Carrier Frequency Use
We recommend visi ing www.wirelessadvisor.com (United States) or http://bit.ly/1mQf2Gl (Canada) for
information regarding he frequency band used by your cell service provider in a specific geographical
location.
Safety and Recommendations
WARNING
Connecting the Signal Booster directly to the cell phone with use of an adapter will damage the cell
phone.
WARNING
Use only the power supply provided in this package. Use of a non-weBoost product may damage your
equipment.
WARNING
To uphold compliance with network protection standards, all active wireless devices must maintain at
least 18" of separation distance from mobile inside antennas, 4' of separation distance from desktop
antennas and 6' of separation distance from Panel and Dome antennas.
WARNING
The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than
150 degrees Fahrenheit). t is not intended for use in attics or similar locations subject to temperatures
in excess of that range.
WARNING
The outside antenna must be installed no higher than 10 meters (32'9") above ground.
RF SAFETY WARNING
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider's
consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent
to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer.
Antennas MUST be installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service
provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by using
this device.
This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate
this equipment.
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Need help?
Any antenna used with this device must be located at least 8 inches from all persons.
www.weboost.com
Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
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