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Garanties limitèes et Politique de retour
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year,
two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that
accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the
U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the
Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your - our end-user customer's - Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, third-party software, or the reloading of software
• Non-Dell-branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER
THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR
THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR
FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE
ARE RESPONSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell-
branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety
days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace
a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any
changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers:
Technical Support
Customer Service
Individual Home Consumers who purchased through an Employee Purchase Program:
Technical Support and Customer Service
Home and Small Business Commercial Customers:
Technical Support and Customer Service
Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value Added Resellers (VARs):
Technical Support and Customer Service
Government and Education Customers:
Technical Support and Customer Service
1-800-624-9896
1-800-624-9897
1-800-822-8965
1-800-456-3355
1-800-822-8965
1-800-234-1490
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