Ultimaker 2 Mode D'emploi page 44

TERMS OF SERVICE 1/2
Returning Purchased Items. ** LIMITED **
Ultimaker accepts returns on a very limited basis: for any electronic items, the Company ac-
cepts returns only on unaffected devices within 14 calendar days from the date of receipt of
merchandise. "Unaffected" means a device has never been assembled, powered up, program-
med, or otherwise changed. Similarly, for non-electronic items, the Company accepts returns
only on unopened items within 14 calendar days from the date of receipt of merchandise. After
14 days, all sales are considered final.
Warranty**LIMITED**
Ultimaker products are warranted only to the original purchaser for a period of three
months from the original purchase date, under normal use and service, against defective work-
manship and material.
This warranty is void if the product has been damaged by accident or unreasonable use, im-
mersion in water, neglect, abuse, battery leakage or improper installation, improper service, or
other causes not arising out of defects in workmanship or materials of the product. All warran-
ty claims are subject to:
Ultimaker being notified of the warranty claim within the warranty period Ultimaker
verifying the existence of a defect in the productReceipt of valid proof of your purchase date.
Note: Please make sure that you have a valid proof of purchase (Receipt) before
contacting Customer Service.
In the event that you experience any problems with your Ultimaker product and before return-
ing a product for any reason, it is necessary to contact the Ultimaker Support team to determi-
ne and diagnose the issues you are experiencing prior to taking any other course of action. To
communicate with Ultimaker Support, you can open a support ticket at:
h t t p s : / / w w w . u l t i m a k e r . c o m / p a g e s / s u p p o r t or email s u p p o r t @ u l t i m a k e r . c o m
If the service representative is unable to solve the problem, you will be provided with instructi-
ons as to how to go about having the unit repaired or replaced if it is under warranty. Return of
a product under warranty is governed by the following rules -- you must return your product,
shipping prepaid and with proof of purchase date, as instructed by a Ultimaker service repre-
sentative.
CONDITIONS DE SERVICE 44