VIOMI V3 Mode D'emploi page 16

Troubleshooting
Fault Solution
Error 1: Make sure that Clear any foreign objects which may
the laser distance sensor block or obstruct the laser distance
is not obstructed. sensor, or move the vacuum-mop to a
new location and reactivate it.
Error 2: Wipe the cliff Part of the vacuum-mop may be off the
sensor clean, move the ground, re-position the vacuum-mop
vacuum-mop to a new and reactivate it. The cliff sensor is dirty,
location, and reactivate it. wipe off the dirt from the cliff sensor.
Error 3: Strong magnetic The vacuum-mop may be too close to
field detected. Reactivate a virtual wall. Move the vacuum-mop
the vacuum-mop away to a new location and reactivate it.
from any virtual walls.
Error 4: Clear the collision The collision sensor may be stuck.
sensor of any foreign Gently tap it several times to remove
objects. any foreign objects. If nothing falls
out, move the vacuum-mop to a
different location and reactivate it.
Error 5: Vacuum-mop is The operating temperature of the
operating at an abnormal vacuum-mop is too high or too low.
temperature. Wait until the temperature
normalizes, then try again.
Error 6: Charging error. Wipe the charging contacts both on the
Try cleaning the charging charging dock and the vacuum-mop
contacts. with a dry cloth.
Error 7: Place the The vacuum-mop is tilted at startup.
vacuum-mop on level Move the vacuum-mop to a level
ground and reactivate it. surface and reactivate it. You can
also reset the level of vacuum-mop in
the app, then reactivate it.
Fault
Error 8: Reinstall the dust
compartment and filter.
Error 9: Move the
vacuum-mop to a new
location and reactivate it.
Error 10: Clear any
obstacles around the
vacuum-mop.
Error 11: Make sure the
water reservoir is
installed properly.
Error 12: Make sure the
mop is installed properly.
Error 13: Unable to return
to the charging dock.
Error 14: Low ba ery.
Please recharge.
Error 15: Remove the mop.
14
Solution
Make sure the dust compartment
and filter are installed correctly. If the
error persists, try replacing the filter.
A wheel may be off the ground.
Re-position the vacuum-mop and
reactivate it.
The vacuum-mop may be caught or
stuck. Clear away any obstructions
around it.
Make sure the water reservoir or
2-in-1 dust compartment with water
reservoir is securely installed.
Make sure the mop holder and mop
are securely installed.
Place the vacuum-mop onto the
charging dock.
Place the vacuum-mop onto the
charging dock, then reactivate it a er
it is fully charged.
Remove the mop and holder, then
reactivate the vacuum-mop.