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AID WARRANTY CONDITIONS
AID, in compliance with the Customer Protection Law (Ley 23/2003, July 10th, of Warranty in the Sale of
Consumer Goods, BOE no. 165, 11/07/2003), offers Direct Warranty to Spain and Portugal customers
for all our brands' products: ZIPY, MUSE, NEW ONE, AC-RAYAN, TNB, BARKAN, BRASFORMA, THE
COMPLEMENTS, and GO BY ZIPY, under the following conditions:
A – Our products have a two year warranty. During the first year original defects that may be detected
are repaired. In those cases stipulated by law, the buyer will be entitled to the replacement of the
device by a new one, provided that the defects are not due to the negligence or exclusive fault of the
buyer in handling the device. During the second year the buyer will need to prove that the
malfunctioning of the device is due to a manufacturing defect. In both cases the warranty will apply
provided that:
1. The product has been used for its destined purpose alone.
2. It was not opened, manipulated or altered in any way by someone other than the Official Technical
Service.
3. It has not undergone shock, flood, overheating, electric overcharge or any other external
circumstance that may constitute a possible reason of INVALIDATING the warranty.
4. The product will be returned to AID in proper packaging together with the receipt where the brand
and type of product, the date of the purchase, the name and address of the shop that sold it and the
reason for the malfunctioning should be clearly stated.
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