Troubleshooting; Contact Us - AKASO Trace 1 Pro Mode D'emploi

TROUBLESHOOTING

Q: The image is blurry.
A: The windshield will reflect the light, please adjust the camera's viewing angle.
Q: The camera lose power often.
A: Due to different vehicle designs, please rotate the car charger to adjust it keep stable.
Q: The camera unable to be turned on.
A: Please make sure that whether the charge indicator light is on or off, if off, please
re-insert the car charger and reset the camera.
Q: All buttons are not responding.
A: Please reset the camera to restart.
Q: The camera doesn't record automatically after turning on.
A: 1, Check whether the memory card is full or not.
2, Reformat the card, if this problem exists, please change a new card with class 10 &
above.
Q: The video has no voice.
A: Please check the voice icon is or
Q: When connect to computer, there is no external storage device.
A: Please replace another USB data cable to try.
Q: Menu button no responding.
A: Because when the camera is recording, you can not operate the menu button, please
press button to stop recording.
Q: The camera keeps turning on and off automatically.
A: Please charge the camera via USB car charger, do not charge the battery via the USB
data cable with other adapters
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when recording, if it is , please turn on it to
Q: Cannot download the "Akaso Car" app
A: Please check your device's version whether it is Android 4.4 & above or iOS & above.

CONTACT US

For any inquiries, issues or comments concerning our products, please do not hesitate to
contact us. We will respond as soon as possible.
E-mail: cs@akasotech.com
Tel: (888) 466-9222(US) Mon-Fri 9am-5pm(EST)
Brand web: www.akasotech.com
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