Troubleshooting - FLIR LOREX LNZ32P12 12x Manuel D'instructions

9

Troubleshooting

There is no picture at night.
• Camera is capable of seeing in extremely low light conditions (0.05 Lux),
but it cannot see in total darkness. It is recommended to install the camera
where there is some ambient light (e.g. street lighting, starlight, moonlight,
etc.) or leave a light on in the area where the camera is installed.
No image at startup.
• The camera may take up to 1 minute to power up after being connected to
the NVR. Wait 2 minutes before following steps below.
• Check to ensure your camera is properly connected (see 3 Connecting the
Camera, page 3).
• If you are using a PoE switch, it must be PoE+ rated (PoE class 4). Stand-
ard PoE switches are not adequate to power the camera. PoE+ switches
are available for purchase on
ACCLPS241B).
• If you are not using PoE+, you must connect the camera to the included
24V AC power adapter. Do not use other power adapters with this product,
as this will void the warranty.
• Ensure the camera is connected to a router on the same network as the
NVR.
• If the camera is connected to the LAN, you must search your network for
cameras using the NVR. See your NVR's instruction manual for details.
• Make sure that the cable run is within the limitations specified in 3 Connect-
ing the Camera, page 3. All Ethernet cables must be rated CAT5e or higher.
• If using the power adapter, connect the power adapter to a different outlet.
• Ethernet cable may be damaged or not connected properly. Check your ca-
ble run or try a different cable.
• Reset the camera to factory default settings. See 10 Resetting the Camera,
page 30 for details
No image or camera image is unclear.
• Dome cover is dirty. Clean the dome cover with a soft, slightly damp cloth.
Do not use anything other than water to clean the dome cover, as chemi-
cals such as acetone can permanently damage the plastic.
Image is distorted.
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www.lorextechnology.com (model #:
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