What Is Remote Support; Changing The Tv's Password - Samsung 4 Série Manuel De L'utilisateur

Video Apps problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting >

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung service centre and ask for remote support.
2. Open the menu on your TV and go to the Support section. (
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen
appears, provide the PIN number to the technician.
4. The technician will then access your TV.

Changing the TV's password

> Settings > General > System Manager > Change PIN
1. Run Change PIN and then enter the current password in the password field. The default password is
"0000" (France: "1111").
2. Enter a new password and then enter it again to confirm it. The password change is complete.
• If you forgot your PIN code, press the buttons in the following sequence to reset the PIN to "0000" (France:
"1111"):
On the standard remote control: Select
(Volume Down) > Select RETURN button. > (
English - 16
> Settings > General > Network > Network Status > IP Settings >
Settings > Support > Self Diagnosis > Reset Smart Hub.
button. >
) (Volume Up) > Select RETURN button.
> Settings > Support)
(Volume Up) > Select RETURN button. > ( )