Troubleshooting - Glomex DANUBE R8500 Manuel D'installation Et Utilisation

DANUBE R8500

10. TROUBLESHOOTING

When a malfunction of your satellite system
occurs, it is very important to make a rapid check to
understand the nature of the malfunction and, if
possible, to find a remedy.
To analyze a malfunction, it is appropriate to carry
out the following verifications:
- the malfunction has been generated through
human mistake;
- the malfunction is due to a weather problem;
- the malfunction is due to a failure of the equip-
ment itself or it is caused by an anomaly of
another external appliance, but in some ways
connected to the equipment;
- in which phase the malfunction occurs: upon
start-up, during normal operation, upon shut-
down;
- the malfunction is repeated; if so, according to
what criteria;
- what the malfunction determine from a func-
tional point of view;
Anomaly
1. The antenna does not operate
(the led on the control unit
does not turn on)
2. The antenna does not operate
(the led on the control unit
flashes alternately red and
green)
3. No status message on the
decoder
- whether the malfunction produces signals (light
signals) and/or anomalous noise (such as hiss-
ing, buzzing, etc.) and/or anomalous odours
(smell of burning) or not;
- the malfunction interferes with the operation of
other appliances;
- the malfunction is an apparent failure (i.e. it dis-
appears, for example, by turning off and then on
again the equipment).
The better you are able to answer the above-men-
tioned questions, the deeper the malfunction analy-
sis will be.
The following table analyzes the most probable
causes which can lead to malfunctions of your
DANUBE R8500 antenna. For any analyzed possi-
ble cause, a corrective measure is proposed, to
efficiently solve, as much as possible, the trouble.
Cause
- the fuse is blown
- wrong power supply cable
connection
- short-circuited coaxial cable
- proper failure
- the coaxial cable has loosened
or has disconnected from the
antenna or from the control
unit
- inner failure
- the satellite receiver is not
installed correctly
- alternating current fluctuations - refer to the user manual of the
64
Remedy
- replace the blown fuse with a
new one (see section "Mainte-
nance")
- check the polarity on the
power supply line
- check the correct mounting of
the coaxial cables
- contact the Service Centre
- check the connection of the
coaxial cables
- contact the Service Centre
- check the receiver connection
receiver for support
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