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Les langues disponibles
TROUBLESHOOTING
PROBLEM
Error E1 displayed
on control panel.
Error E2 displayed
on control panel.
Error E3 displayed
on control panel.
No power; logs do
not glow.
logs are glowing.
Heater and blower
do not power on but
rest of functions are
working.
Power cord gets
warm to the touch.
Remote control does
not work.
Remote control
signal is weak and
only works
sometimes.
Fan motor continues
to blow after unit is
powered off.
POSSIBLE CAUSE CORRECTIVE ACTION
The overheat sensor
has been engaged.
The thermostat
sensor is broken
or not working
correctly.
The Heater is locked To unlock the heater, simply press and hold the
The unit does not
have power.
powered off.
The Heater is locked To unlock the heater, simply press and hold the
Normal operation.
Weak or failing
battery.
Pressing the buttons
too quickly.
Using the remote
control too far away
or at an off angle.
Normal operation.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Note: The other functions will work normally. Until the
problem is solved, the error will only appear/sound
when the heater button is pressed.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Note: The other functions will work normally. Until the
problem is solved, the error will only appear/sound
when the heater button is pressed.
POWER button for 10 seconds.
Check the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the
unit is powered on.
achieved.
POWER button for 10 seconds.
This is normal for a heater appliance as it requires
more current to operate. Check the connections of
the appliance cord and the outlet. Make sure the
plug and outlet frequently to determine if it is HOT;
if so, discontinue use of the appliance and consult
overheating outlet(s).
Replace with a new battery. (Refer to page 8.)
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Move closer to the insert; the remote control will
only work within a distance of 20 feet and 45
insert.
This is a standard feature; the blower runs for an
additional minute to cool off heater tubes.
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