Guarantee; Orders Of Spare Parts / Questions Of The Service / Complaints; Orders Of Spare Parts - Haas+Sohn RLU-CDIN 18897 Mode D'emploi

8. Guarantee

HAAS + SOHN gives the buyer a guarantee in the frame of valid legal regulations. The two-year guarantee
runs from the moment of the actual hand-over.
Note
As a document, the respective invoice is to be presented.
In case that a defect comes up in your appliance during the guarantee period, HAAS + SOHN eliminates
(repairs) the defect in the shortest possible time, or replaces the faulty thing as per your choice. Cancellation
of the contract/ reduction of price are ruled out, unless it contradicts legal regulations. There can be employed
only the spare parts that have been approved by the manufacturer expressly, or are offered by him.
The changes of the object of the purchase, which are due to its habitual use (wear of the parts which come in
contact with fire, such as the lining of the combustion space, the bowl of the burner, ignition cartridge,
combustion pits, grate, varnish, return draft boards and boards changing the direction of the draft, sensors,
glass-ceramic parts and sealing of any type, handles) are excluded from the guarantee.
Not executed or incorrect maintenance or cleaning, the draft of the chimney adjusted improperly with
reference to the appliance, insufficient or too big, unprofessional handling, negligence or alterations of the
appliance exclude guarantee claims, too.
WARNING
In case of any alteration in the construction of the stove, as well as of its use contrary to the determined
purpose, all the rights arising from the guarantee cease to exist.

9. Orders of spare parts / questions of the service / complaints

In case of ordering spare parts, or with questions concerning the repairs and service, or when lodging a
complaint, address always directly your Haas+Sohn vendor, from whom you have bought the appliance.
In order to allow fast processing of your query, the data from the type plate of the appliance are
necessary unconditionally:
• Exact designation of the type (execution, model)
• Serial number
The type plate is situated on the rear side of the stove and on the title page of the Operation Manual.

9.1. Orders of spare parts

Moreover, please pay attention to technical drawings and tables in the specification of the appliance, where
you will find the correct denomination of the required spare part.
The draft of the chimney is too low
(min. 10 Pa. in the neck of com-
bustion products)
Seal the chimney cleaning orifices
that are not tight.
Have the draft of the chimney
measured by the chimneysweep
in charge.
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