Procedures For Aftersale Service - Tecno-gaz MultiSteril Mode D'emploi

ENGLISH
11

PROCEDURES FOR AFTERSALE SERVICE

In case of damage or for overhaul contact directly the phone service.
The service staff shall decide whether the return to the manufacturer or the intervention of
a technician is necessary; after checking the device the service staff will draw up a quote
to be submitted to the distributor which, on its turn, will submit it to the final customer for
subscription.
Upon reception of the subscribed quote the device will be repaired and then shipped back
within the times indicated on the quote form.
In case of shipment of the device to the manufacturer follow the compulsory indications
below:
 Use the original packaging, in case you do not have it anymore, use a suitable
packaging. The goods shipment risk is charged to the sender.
 Ship only the multifunction tank (do not introduce any other component of the
accessories kit).
 Carefully clean the whole tank before shipping it. If the received device is dirty or
has residues the tank shall be shipped back without having been repaired or will be
cleaned or disinfected.
 Always drain detergent from the reservoir.
 Write down and include into the package a document describing accurately the
anomaly or the service required.
 Free port shipment is required, otherwise the supported transport costs will be
charged.
All non original packages we will receive shall be disposed of.
The machine will be shipped back in its original packaging (the cost for the packaging will
be charged to you) through the customer's forwarder.
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PHONE
FAX
@
+39 0521 8380
+39 0521 833391
service@tecnogaz.com