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law
These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Horizon reserves the right to
change or modify this warranty at any time without notice.
WaRRantY SeRviceS
Questions, assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty
support or service. Once assembly, setup or use of the Product has been
started, you must contact your local distributor or Horizon directly. This will
enable Horizon to better answer your questions and service you in the event
that you may need any assistance. For questions or assistance, please visit our
website at www.horizonhobby.com, submit a Product Support Inquiry, or call
877.504.0233 toll free to speak to a Product Support representative.
inspection or Services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online Service
Request submission process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_render-service-center. If you
do not have internet access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your complete name, street
address, email address and phone number where you can be reached during
business hours. When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the problem. A
copy of your original sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
notice: Do not ship liPo batteries to Horizon. if you have any
issue with a liPo battery, please contact the appropriate Horizon
Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been
met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
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