LDLC Pro Touch 27 Guide D'utilisation page 58

If the problem persists, the Client is invited to contact our Technical Support by phone
or by email, as detailed below, and provide the following details:
• His customer number;
• The original purchase invoice of the equipment;
• Detail of the malfunction that occurred ;
• Detail of the eventual hardware of software changes to the equipment;
• The evidence that the defect is not the result of a third party equipment or software;
• The exact description of all error that are displayed;
A technician of GROUPE LDLC will diagnose and try to solve the issue by phone or by
email. If the problem cannot be solved, and provided that the defect is covered by this
contractual warranty, LDLC.com will repair or replace the equipment.
If GROUPE LDLC does not find any defect or malfunction, or if the client does not fulfil
one of the condition detailed in this section, the company reserves the right to charge
for parts and labor.
Return of goods is exclusively by post, if not specified otherwise. Any return of goods
requires prior agreement of LDLC.com and a number of return which can be obtained
free via the CONTACTS page accessible since the banner page from the site.
The Client will receive by the means considered to be most convenient by an
agreement of return.
In the absence of agreement of return, goods shall will be returned to the Client or held
subject to his disposition, at his risk and, any transport, storage, handling costs beard
by him.
Return of goods is at the expense and risk of the customer. The Client is therefore
advised to declare the value of the goods and subscribe a shipping insurance.
After obtaining the return agreement the Client has seven days to carry out the return
of faulty goods to LDLC.
For more detailed information, please read our "Sales Conditions" available on our
website.
11. Transfer of ownership clauses and warranties
If the equipment is passed on to another user, this warranty may be transferred.
However, the new user will benefit from this warranty only for the remainder of the
original warranty period, under the condition to possess the Original proof of purchase.
12. To contact us :
You will find any related information on our website: