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Troubleshooting

If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the
customer service department.
Do not attempt to repair a defective electrical device yourself!
Problem
The device does not
work.
The fuse in the fuse
box is triggered.
The dirt in the
crevices is not fully
removed.
During use, an
unpleasant smell is
detected.
34
Possible cause
The mains plug is not
inserted correctly in the
socket.
The mains cable of the
device is not connected
properly to the extension
cable.
The socket is defective.
The extension cable is
defective.
No mains voltage is present.
The On / Off switch (12) is not
fully pressed or is not being
held down.
Too many devices connected
to the same circuit.
No error can be identifi ed.
The brush is worn.
Is the device being used for
the fi rst time?
Fix
Insert the mains plug.
Check the connection
between the mains cable and
extension cable.
Try another socket.
Use a new extension cable.
Check the fuse of the mains
connection.
Press down the release
button (14) and the On / Off
switch at the same time and
keep the On / Off switch
pressed down.
Reduce the number of
devices in the circuit.
Contact our customer service
department.
Replace the brush.
A smell often develops when
new devices are fi rst used.
The smell should disappear
once the device has been
used several times.

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