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WARRANTY
This product comes with a 2-year return to base warranty, effective from the date of
purchase. This warranty applies only to the original purchaser and is not transferable.
For the avoidance of doubt, this will be taken from the information held by the
appointed national distributor at the point of sale. The liability of the manufacturer and
its appointed service company is limited to the cost of repair and or replacement of the
faulty unit under warranty, except for death or injury (EU85/374/EEC). This warranty
protects you against the following:
• Faulty wields resulting in the product not safely performing its task within the
recommended SWL (safe working load).
• Poor finishing resulting in the product not being able to be assembled.
• External corrosion if identified within 24 hours of purchase. The inside of the pipe
is not powder-coated, so light corrosion may develop over time. This is normal and
does not adversely affect the load-bearing capability of the product, therefore it is not
covered in this warranty.
If you find you do have a problem with this product, you should contact the AV reseller
you purchased this product from. The original purchaser is responsible for shipment
of the product to the manufacturer's appointed service centre for repair. We will
endeavour to return repaired units within 5 working days, however this may not always
be possible in which case it will be returned as soon as practically possible. This warranty
does not protect this product against faults caused by abuse, misuse, or incorrect
installation which might be caused by ignoring the guidelines set out in this manual.
If failure is not covered by this warranty, the owner will be given the option to pay for
labour and parts to repair the unit at the service company's standard rate.
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