D-Link SHARECENTER QUATTRO DNS-345 Guide D'installation page 4

TrOUBLESHOOTING
SetuP anD conFIGuratIon ProBLeMS
1. WHAT IS THE SHArECENTEr DEFAULT USErNAmE AND PASSWOrD?
Type 'admin' for the username and leave the password blank.
2. I HAvE LOST mY D-LINK CD, WHAT CAN I DO?
You can download the software drivers and user manual from the D-Link website. (See Technical
Support below).
3. WHAT HArD DrIvES ArE COmPATIBLE WITH THE SHArECENTEr?
Most SATA hard drives are compatible with the ShareCenter. Please visit your local D-Link support
site listed on the Technical Support page for an updated list of compatible hard drives.
4. HOW CAN I ACCESS mY SHArECENTEr ON THE NETWOrK?
• You can access the device by clicking on the drive letter you have mapped to the device. For
example, if you mapped the drive to 'G drive', open up windows explorer (not Internet Explorer)
and type 'G:' into the address bar.
• You may also access it like a regular Windows share on a network, by typing its IP address into
Windows Explorer as <IP address> (e.g. \\192.168.0.32\), or by using FTP, in which case the
address is ftp://<IP address>.
5. HOW DO I rESET mY SHArECENTEr QUATTrO?
Locate the reset button on the back of the ShareCenter Quattro. Press and hold the button (using
an implement such as a straightened paperclip) until the OLED on the front panel reads "Reboot
System". Allow a minute for the device to reset.
Note: Resetting the ShareCenter Quattro to the factory defaults will erase the current configuration
settings. To reconfigure your settings, log into the ShareCenter Quattro Web interface or
alternatively, reinstall the device using the Setup Wizard software supplied on the CD-ROM.
6. THE DEvICE HAS A USB POrT. CAN I PLUG AN ExTErNAL HArD DrIvE INTO THIS POrT?
The ShareCenter Quattro does support external additional drives via the USB port. This port can
also be used to connect a USB Printer, UPS, or USB Flash drive.
7. HOW DO I ACCESS THE FTP SErvEr FrOm THE INTErNET?
• If the ShareCenter Quattro connects to the Internet though a NAT gateway or router, you may
need to configure port forwarding. Forward the FTP port (TCP 21 by default) to the IP address
of your ShareCenter Quattro.
• To access your FTP server from the Internet, use the public IP (or domain name) of your gateway
or router (e.g. ftp://mydomain.com).
technIcaL SuPPort
United Kingdom (Mon-Fri) website: http://www.dlink.co.uk FTP: ftp://ftp.dlink.co.uk
Home Wireless/Broadband 0871 873 3000 (9.00am–06.00pm, Sat 10.00am-02.00pm)
Managed, Smart, & Wireless Switches, or Firewalls 0871 873 0909 (09.00am- 05.30pm)
(BT 10ppm, other carriers may vary.)
Ireland (Mon-Fri)
All Products 1890 886 899 (09.00am-06.00pm, Sat 10.00am-02.00pm)
Phone rates: €0.05ppm peak, €0.045ppm off peak times
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