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How to make a warranty claim.
SAVE YOUR ORIGINAL RECEIPT. Then Either:
(A) Return the appliance with the original receipt to the professional
salon or professional salon chain from which it was purchased where
the appliance may be exchanged at no charge, depending on the
reseller's exchange policy (terms and conditions may vary depending
on store's exchange policy);
or
(B) Contact Farouk Systems, Inc. Customer Service at (800) 237-9175
if you have any questions regarding your tool. Send your tool, along
with any completed warranty card that accompanied the tool at time of
purchase, the original receipt indicating the location and date of purchase
and a check or money order made payable to Farouk Systems, Inc. for
$15 to cover shipping and handling, to the following address (United
States Only: California residents are not required to send payment.):
Attention: Customer Service
Farouk Systems, Inc.
880 E. Richey Rd.,
Houston, TX 77073
We strongly recommend tracking your shipment using UPS, Federal
Express or Registered Mail and keeping the tracking number for
your records. You are responsible for the shipping charges to send
your appliance to Farouk Systems, Inc. Farouk Systems, Inc. is not
responsible for lost or stolen items or tools that are lost during shipping
to Farouk Systems, Inc.
How Does State Law Apply? This warranty gives you specific legal
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Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation of implied warranties may not apply to you.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not
apply to you.
Thank you again for your purchase. We appreciate the opportunity to
serve our customers.
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